Education: High school diploma or equivalent required; additional education in business, management, or retail operations preferred.

Experience: Minimum of 3 years of experience in a managerial or supervisory role, preferably within a grocery store, supermarket, or retail environment.

Leadership: Demonstrated ability to inspire and manage a diverse team of 10 or more employees while fostering a culture of respect and accountability and emphasizing teamwork and community service.

Operational Knowledge: Strong understanding of store operations, including inventory control, merchandising, and vendor relations, and familiar with coordinating purchasing and inventory to balance customer demand with product freshness.

Customer Service Orientation: Commitment to providing exceptional service, upholding the store’s standard of genuine hospitality, and resolving customer issues with empathy and fairness.

Financial Awareness: Ability to interpret sales data, manage budgets responsibly, and contribute to profitability through expense control and efficient scheduling.

Communication: Excellent verbal and written communication skills; able to communicate effectively with staff, customers, vendors, and owners.

Leadership & Culture

• Model and promote the store’s mission and values in daily operations and decision-making.

• Foster a team environment built on respect, open communication, and accountability.

• Provide ongoing training and mentorship that reinforces the store’s commitment to hospitality and service excellence.

• Encourage employees to take pride in serving their neighbors and representing the community.

Operations Management

• Oversee the daily functions of all departments to ensure smooth, efficient, and customer-focused operations.

• Supervise and support department managers, cashiers, and stockers, ensuring consistent service standards.

• Maintain store cleanliness, product rotation, and merchandising that reflect the store’s emphasis on freshness and quality.

• Monitor inventory levels and work with local and regional suppliers to support local sourcing and minimize waste.

• Ensure compliance with health, sanitation, and safety regulations.

Customer & Community Relations

• Lead by example in providing friendly, attentive service and genuine hospitality.

• Handle customer inquiries and concerns promptly and with care, maintaining the store’s reputation for fairness and trust.

• Represent the store positively within the community, supporting partnerships with local farmers, producers, and organizations.

Financial & Administrative Responsibilities

• Monitor sales, expenses, and labor costs to maintain operational efficiency and profitability.

• Approve employee schedules and time records to ensure adequate coverage during peak hours.

• Review daily sales reports, track key performance metrics, and communicate results to the owners.

• Implement cost-control measures and identify opportunities for local growth and community engagement.

Employee Development

• Lead hiring efforts that align with the store’s mission.

• Conduct regular performance reviews and provide constructive feedback.

• Recognize and reward employee contributions that demonstrate honesty, teamwork, and hospitality.